Contract Management Software Improves The Customer Experience
Posted by Melanie Aizer on Wed, Aug 10, 2011 @ 04:00 PM
By automating business processes with contract management software, two leading organizations instantly improved the customer experience and customer satisfaction.
The third largest municipal electricity distribution company in Ontario, Hydro Ottawa, automated the enrollment process for their pre-authorization payment plan programs and improved their customer experience.
DOWNLOAD CASE STUDY TODAY and learn how Hydro Ottawa: 
- Improved customer satisfaction by implementing an easy online enrollment process
- Reduced operational costs by eliminating the need for expensive paper and storage
- Improved productivity by freeing up resources
“Implementing Agreement Express has allowed us to expand the suite of online services we offer our customers, through our convenient and secure customer portal, allowing them to manage their own account anytime."
Linda Larocque, Supervisor of Customer Experience for Hydro Ottawa
Telluride's leading vacation rental management company, Telluride Alpine Lodging, automated the guest check-in process & improved customer satisfaction nearly 100%.
DOWNLOAD THE CASE STUDY TODAY and learn how Telluride Alpine Lodging: 
- Reduced operational costs by 30k annually
- Improved charge-back rates by 100%
- Improved customer satisfaction nearly 100% with an online check-in process
"Agreement Express helps our guests get to where they are going faster and easier. Automating the process eliminates the need for guests to add additional travel time to physically check-in at one of the remote locations.”
Chantel Meeker, Director of Guest Services, Telluride Alpine Lodging
