Volusion Integrates Agreement Express into Salesforce.com
Posted by Melanie Aizer on Tue, May 24, 2011 @ 04:46 PM
Leader in E-Commerce Shopping Cart Software Improved Sales Productivity by 60% with Contract Management Software by Recombo
Volusion Integrates Agreement Express into Salesforce.com to Expedite their Merchant Services Application Process
Volusion implemented Salesforce.com as their system of record and it plays a very important role for the merchant services sales agents. Based on a referral, Volusion was introduced to Agreement Express and soon realized Recombo’s willingness and ability to customize and implement a contract management solution that integrated with Salesforce.com to fully automate the merchant application process.
With Agreement Express, Volusion has completely eliminated the manual process of retrieving, error-checking and filing contracts into Salesforce.com. A website lead creates an opportunity which alerts the sales team and triggers the contract to be created. Contracts, with data from Salesforce.com get automatically populated and e-mailed to the customer; while at the same time Volusion sales people are following up with the customer via phone.
As a result of implementing Agreement Express, Volusion has experienced improved revenues and efficiencies for their merchant services business. Volusion has experienced a huge increase in completion rates from website traffic to customer. With their paper-based contract method they experienced a 55% completion rate. Since implementing Agreement Express, they are experiencing an 88% completion rate; a 60% rate increase. Using Agreement Express, sales people are better able to manage their leads and give them visibility into the status of their “in-flight” contracts.
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and learn how Volusion:
- Increased completion rates by 60% from web traffic to customer
- Reduced operating costs, eliminating data-entry labor
- Improved customer satisfaction
“We selected Agreement Express because Recombo was willing and able to help customize the solution we required to fit our unique business needs.”
- Neil Patel, Director of Merchant Services for Volusion