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Leading Utility Company Improved Customer Experience With An Automated Self-Serve Enrollment Process

Learn how the third largest municipal electricity distribution company in Ontario automated the enrollment process for their pre-authorization payment plan programs with Agreement Express

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and learn how Hydro Ottawa: Recombo Paperless Customer Self-Serve Enrollment Process Case Study

  • Improved customer satisfaction by implementing an easy online enrollment process
  • Reduced operational costs by eliminating the need for expensive paper and storage
  • Improved productivity by freeing up resources

“Implementing Agreement Express has allowed us to expand the suite of online services we offer our customers, through our convenient and secure customer portal, allowing them to manage their own account anytime."

Linda Larocque, Supervisor of Customer Experience for Hydro Ottawa